I’ve been a UX writer and content designer since 2018. Previously, I wrote B2C and B2B marketing copy. I have a BA in English from Boston College, and an MBA from Northeastern University.
Core competencies
- UX writing
- Content design
- Content strategy
- Copywriting
- Digital content
- Content development
- Content management
- Cross-functional team leadership (Agile, Scaled Agile)
- Design thinking
- Writing for different audiences (tone, voice)
- Content standards
Technical skills
- Microcopy
- Generative AI (Writer AI, ChatGPT)
- Technical writing
- UX research
- Content management systems (CMS)
- Design software (Figma, Miro)
- SEO
- Project management software (Jira, Rally)
- Microsoft Office
- Airtable
- Team communications (MS Teams, Slack)
- Scaled Agile
Testimonials
“Mike, you’ve been knocking yourself out on Order Status for a while now, and last night you delivered copy for 5 features at once. Your tenacity is second to none. I promise this will be the PI that you get help with this work so you can do your very best work for our patients and for yourself.”
Kim S. — Senior Manager, Digital Content Design, CVS Health
“BIG TIME KUDOS to Steph and Mike on the recent launch of our Rx orders app overlay. The rapid collaboration and brainstorming and creation and execution and everything else with this work was absolutely remarkable to see. To think it took us weeks to go from an idea right to market launch is amazing. It set the bar high from a speed standpoint… and also set us up to be fast with future launches of an app overlay. THANK YOU SO MUCH FOR ALL YOU DO.”
Brian M. — Senior Manager, UX Design, CVS Health
“Mike is a great content strategist with a keen eye for detail. I remember in one of my first content meetings at CVS, Mike led a presentation on pharmacy notifications and fulfillment statuses. I was deeply impressed by his subject matter expertise and thorough research. He’ll be an excellent asset to any company’s content strategy team.”
Alyssa J. — Senior Content Designer, CVS Health
“Thank you for staying cool and calm under pressure with work coming in from all sides and above for Order Status. I also appreciate that you choose battles–you do stand up for the user and transparency even when you have to communicate an uncomfortable message. I appreciate your depth of knowledge and patience in keeping me and others up to date on the state of UX in Order Status.”
Lori M. — Director, Content Design, CVS Health
“Thank you for joining forces this week as part of the RX Swat! The progress you made in defining the path to improve order status messaging, including the status 116 executive escalation issue, was remarkable. Let’s keep up this momentum and great teamwork!”
Erin R. — Vice President, Digital Product Development, CVS Health
“Mike and I started on the UX team at CVS on the same day. I witnessed his dedication and growth as a content designer and strategist every step of the way. More than a copywriter, Mike was truly the anchor of the pharmacy transactions design team focused on clear, user-centric content for all things order status (user flows, order tracking and details pages, emails and SMS/text messages). He takes a journalistic approach to gathering answers and crafting accessible, engaging, helpful content in plain language. He’s a pro at stakeholder and project management and collaborates well with engineers, designers, product managers and more. Mike is a true team player and asset to any organization.”
Erin F. — Content Designer, CVS Health
Mike Joyce 